Shipping and Delivery

Delivery Time

The standard delivery time is 5 working days unless otherwise stated on the product page. As a small, dedicated team, we are sometimes faced with personal circumstances that may affect this quick turnaround. For this reason, we promise to deliver your items within 5 working days, although it’s quite likely that your package will arrive much sooner.

Holidays and vacations

During periods of absence due to vacation or personal circumstances, the delivery time of orders may be longer than usual. We’ll prominently mention any delays on our website if this occurs.

We tell more about why we work this way at our FAQ

Shipping

We offer shipping methods provided by PostNL. In the Netherlands, these include mail or parcels. Parcels come with Track&Trace. For high-value shipments, we require a signature and/or insurance. PostNL describes what you can expect on receiving parcels [🇳🇱 pakketten ontvangen].

Shipping Costs

Shipping costs are determined by measurements, weight and the value of the shipment. You’ll see the shipping costs clearly displayed during checkout before finalizing your order.

International Shipping

We do not offer international shipping at this moment. However, we plan to expand our shipping options soon. Contacting us with your interest can help expedite this process.

Personal Requests

Personal requests can be accommodated by contacting us before placing your order. Please visit our contact page for more information on how to make these requests.

About PostNL

PostNL, established in 1799, was for a long time the only postal service in the Netherlands. Initially known as PTT Post, it was later called TPG Post, and then TNT Post. Since 2011, it has been operating under the name PostNL.

Photo by RoseBox رز باکس on Unsplash

The story of Koneko

The Story of Koneko evolves from passion and experimentation to sharing a love for Asian aesthetics with the community.

Photo by Klára Vernarcová on Unsplash

Delivery and FAQ

With the FAQ (frequently asked questions), you can find a lot of practical information. Learn more about what to expect with our Shipping and Delivery Policy and Terms and Conditions.

Questions or need help?

We love to hear from you! If you need help or anything else, please don’t hesitate to ask. We also welcome feedback about your experience, also issues with your purchase.