Frequently Asked Questions
Answers you might be waiting for
The FAQ might help you with our products, content or policies. In brief, they provide guidance, allowing you to fully utilize our services. If you can’t find an answer, contact us for more help.
Why is your website in English?
At Koneko, our roots are embedded in the Netherlands, but we embrace a global perspective by presenting our website in English. This choice is a testament to our commitment to inclusivity, ensuring that people from all corners of the world can easily access and connect with our content. By choosing a universal language, we aim to break down barriers and create a welcoming space for everyone, regardless of their geographic or linguistic background. Koneko is not just a Dutch entity; it is a global community that thrives on diversity and the exchange of ideas.
The story of Koneko
Is 5 working days to deliver not a bit much?
We take pride in preparing your order, in fact striving to dispatch it the very next day. As a small, dedicated team, we are sometimes faced with personal circumstances that may affect this quick turnaround. For this reason, we promise to deliver your items within 5 working days, although it’s quite likely that your package will arrive much sooner. We believe in being cautious and setting realistic expectations, in order to ensure that we consistently meet or exceed them. Thank you for understanding and supporting our small business!
Shipping and Delivery Policy
Do you accept custom design requests?
Yes! We love custom or commissioned requests tailored to your preferences. Take into account that fulfilling your unique requests depends on material availability and production time. Let’s talk about a collaborative journey to explore the possibilities and create something truly special together.
Contact Koneko for questions, help and feedback
Why should I pay for returning my parcel?
We understand the importance of hassle-free returns for our customers. However, as a small business, absorbing the costs of returns significantly impacts our operations. Additionally, we are committed to promoting sustainability, and offering free returns can contribute to unnecessary environmental waste. We strive to provide detailed product descriptions and images to help you make informed purchase decisions, reducing the need for returns. Thank you for understanding our commitment to sustainability and supporting our small business.
Terms and Conditions
Contact Koneko
The story of Koneko
The Story of Koneko evolves from passion and experimentation to sharing a love for Asian aesthetics with the community.
Delivery and FAQ
With the FAQ (frequently asked questions), you can find a lot of practical information. Learn more about what to expect with our Shipping and Delivery Policy and Terms and Conditions.
Questions or need help?
We love to hear from you! If you need help or anything else, please don’t hesitate to ask. We also welcome feedback about your experience, also issues with your purchase.