Returning and product concerns

Let’s find a solution

We are sorry to hear that you have encountered an issue with your purchase. At Koneko, we strive to ensure that you are satisfied with your order. Please take a moment to fill out the form with details about your concern, and we will do our best to resolve it. We appreciate your feedback as it helps us improve our products and services. Thank you for your support.

Return shipping costs

Please note that return shipping costs are the responsibility of the customer. As a small business, this policy helps us maintain affordable prices for all our customers. Additionally, in line with our commitment to sustainability, we believe that free returns can contribute to unnecessary environmental waste.

We tell more about why we work this way at our FAQ.

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The story of Koneko

The Story of Koneko evolves from passion and experimentation to sharing a love for Asian aesthetics with the community.

Photo by Klára Vernarcová on Unsplash

Delivery and FAQ

With the FAQ (frequently asked questions), you can find a lot of practical information. Learn more about what to expect with our Shipping and Delivery Policy and Terms and Conditions.

Questions or need help?

We love to hear from you! If you need help or anything else, please don’t hesitate to ask. We also welcome feedback about your experience, also issues with your purchase.